salon policies
We understand beauty is personal and your satisfaction means the most to us. Alex Emilio Salon stands behind the quality of our work. If you are unsatisfied with your service for any reason we would appreciate the opportunity to resolve the issue. Concerns should be reported right away, and we’ll work to resolve issues reported within 14 days of services as soon as possible, however Alex Emilio Salon does not provide refunds on services. Please contact our salon manager for further details.
returns
We do not give monetary refunds for products purchased at the salon. If you determine a product does not work for you after its first use, discontinue use, and return it to the salon. You will have the option to exchange the item for a product of equal or lessor value, or receive credit on your account to be used towards services during a future visit.
payment methods
Alex Emilio Salon accepts cash, personal checks, and popular credit/debit cards. Gratuity may be added to credit or debit cards, or sent to a stylist's venmo.
appointments & cancellations
Your appointment is very important to alex emilio salon. We hold your appointment just for you and insist if you must cancel or reschedule any appointment, that you provide a minumum 24-hour notice. This allows Alex Emilio Salon to schedule and service other clients.
Cancellations or no-show’s will be charged a fee according to the following schedule:
- cancellations with less than 24 hours notice: up to 50 percent of the scheduled services cost
- no-show reservations: up to 100 percent of the service appointment.
Alex Emilio Salon reserves the right to charge a cancellation or no-show fee, as well as the right to request clients provide a credit card to book future appointments. Different policies may apply to reservations for special events.
æ reward points
Visit our rewards page to learn more and view our rewards policy.
page updated July 16, 2024
